About the role
Responsibilities:
- Being a first point of contact, you will be responsible for building a strong relationship with the customers.
- Upselling and cross-selling of other activities, beverages, and second games.
- Managing Queues and Waiting Lists
- Understand the functionality of the games.
- Facilitating and overseeing housekeeping.
- Assign players to activities.
- Guide players to play the activities.
- Assisting players with questions and needs.
- Executing in a quick and efficient manner.
- Provide professional and extra care to the players.
- Getting reviews.
- On-need basis billing.
- On-the-job performing any unit requirements.
- Performing activities mentioned in the opening and closing checklist of the unit.
- Deal with questions and complaints of players and escalate to seniors when required.
- Manage events and bookings as needed.
- Safeguard gaming equipment.
- Alertness when players are playing activities.
- Administrative activities based on need.
Requirements:
- High school diploma; additional qualifications will be a plus.
- Proficient in English (oral and written). Must be able to understand and communicate in proper English.
- Good communication skills and zeal to build a career in retail sales.
- Excellent negotiation skills.
- Problem-solving skills.
- Customer service orientation.
- Excellent execution skills.
- Flexible for any shifts.
- Team player.