Senior Executive - Operations

Key Responsibilities:

• Manage day-to-day e-commerce, fulfillment center, 3PL, or warehouse operations.
• Handle high-volume operations across inbound, storage, picking, packing, dispatch, and returns.
• Manage operations for Heavy & Bulky / Large & Bulky / Furniture / Appliances / White Goods shipments.
• Plan and manage manpower to ensure smooth operations across shifts.
• Supervise and coordinate with 50+ frontline/blue-collar employees as required.
• Monitor productivity, quality, SLA adherence, and key operational KPIs.
• Ensure compliance with SOPs, safety standards, and operational processes.
• Handle floor-level escalations and drive timely resolution.
• Coordinate with transport, vendors, clients, and cross-functional teams.
• Prepare and maintain MIS, operational reports, and dashboards using MS Excel.
• Identify process gaps and implement corrective actions to improve productivity and efficiency.
• Support continuous improvement and cost optimization initiatives.
• Ensure operational readiness and smooth execution during peak volumes.
• Work effectively in rotational shifts and demonstrate strong ownership and execution.

Preferred Candidate Profile:

• 3–6 years of experience in e-commerce, 3PL, fulfillment centers, or warehouse operations.
• Experience with Amazon, Flipkart, Meesho, Delhivery, Ecom Express, Xpressbees, or similar organizations preferred.
• Experience in Heavy & Bulky / Large & Bulky / Furniture / Appliances / White Goods operations preferred.
• Proven experience handling high-volume warehouse/FC operations.
• Experience managing 50+ manpower will be an advantage.
• Good knowledge of MS Excel and operational MIS.
• Strong leadership, ownership, discipline, and problem-solving skills.
• Comfortable working in rotational shifts.