Senior Executive - Operations

Experience: 2–5 years | Function: Sort Center / Warehouse Operations

Role OverviewResponsible for managing shift-level sort center operations, ensuring shipment movement, SLA adherence, team productivity, quality, safety, and operational efficiency.

Key Responsibilities

• Manage end-to-end shift operations, including inbound, outbound, sortation, staging, and dispatch.
• Ensure shipment processing and sortation are completed within defined SLAs and TATs.
• Lead and motivate associates, shift leads, and line-haul support teams.
• Conduct daily briefings, manage manpower allocation, and optimize resources based on volume.
• Monitor productivity, throughput, TAT, SLA, and operational KPIs and drive corrective actions.
• Identify process gaps and implement Lean, Kaizen, and 5S initiatives to improve efficiency.
• Ensure optimal utilization of sortation equipment and automation systems.
• Ensure adherence to SOPs, quality standards, safety protocols, and audit requirements.
• Conduct operational audits and support RCA and corrective/preventive actions.
• Coordinate with Transportation, Customer Service, Inventory, HR, and external vendors.
• Handle operational escalations and resolve bottlenecks to ensure business continuity.
• Prepare daily/weekly MIS, incident reports, and performance dashboards.
• Present operational performance, key gaps, and action plans to management.

Key Skills

• Sort Center / Warehouse / Logistics Operations
• Team & Shift Management
• Manpower Planning
• KPI, MIS & Data Analysis
• SLA / TAT Management
• Lean, Kaizen & 5S
• Quality, Safety & Compliance
• Stakeholder & Escalation Management
• Strong communication and problem-solving skills

Preferred Experience

• 2–5 years of experience in sort center, warehouse, logistics, e-commerce, or supply chain operations.
• Experience in team handling and shift operations preferred.
• Willingness to work in rotational shifts.