About the role
Key Responsibilities
Technical Support Operations
Act as L3 Escalation Point Resolve complex highpriority incidents related to Azure PaaS services within enterprise SLA windows
Environment Management Oversee daily health provisioning and configuration of the enterprise Azure PaaS footprint
Performance Tuning Optimize resource utilization scaling thresholds and performance metrics across all PaaS components
Automation Scripting
Infrastructure as Code IaC Develop maintain and deploy Azure infrastructure using Bicep ARM templates or Terraform
Automation Scripting Write and maintain advanced PowerShell and Azure CLI scripts to automate routine management configuration and compliance checks
CICD Integration Support deployment pipelines Azure DevOps GitHub Actions ensuring seamless application delivery into PaaS environments
Troubleshooting Root Cause Analysis RCA
Deep Diagnostics Diagnose complex networking authentication and integration issues between interconnected PaaS components
Log Analysis Utilize Azure Monitor Log Analytics and Application Insights to write KQL queries build dashboards and conduct deepdive RCA
High Availability Support Troubleshoot and maintain business continuity strategies including backup recovery and georeplication
Technical Requirements
Core Azure PaaS Expertise
Compute Integration Azure App Services Functions Logic Apps and API Management APIM
Data Storage Azure SQL Database Cosmos DB Azure Synapse and Azure Storage Accounts
Messaging Eventing Service Bus Event Hubs and Event Grid
Containerization Azure Container Apps and Azure Container Registry AKS experience is a plus
Networking Security
Private Networking Deep knowledge of Private Endpoints Service Endpoints VNet Integration and Azure Application Gateway
Identity Access Implementation of Azure Active Directory Microsoft Entra ID Managed Identities RBAC and Azure Key Vault
Tools Scripting
Languages Advanced proficiency in PowerShell and Azure CLI
IaC Experience with Terraform Bicep or ARM Templates
Monitoring
Expertlevel knowledge of Azure Monitor Log Analytics KQL Kusto Query Language and Application Insights
Soft Skills Certifications
Excellent analytical and problemsolving skills for productiondown scenarios
Strong communication skills to collaborate with L2 operations DevOps and development teams
Preferred Certifications Azure Solutions Architect Expert AZ305 or Azure Administrator Associate AZ104 combined with Azure Developer Associate AZ204