About the role
The IT Systems Administrator will be responsible
for managing, securing, and scaling the organization’s internal IT
infrastructure. This role will support day-to-day IT operations, ensure system
reliability, and enable seamless onboarding, collaboration, and productivity
across teams. The individual will work closely with internal stakeholders,
vendors, and cross-functional teams to maintain a robust and secure technology
environment.
Essential Functions / Deliverables
Infrastructure Management –
Maintain and optimize internal networks (LAN/WAN, VPN, Wi-Fi) and cloud
environments (AWS, Azure, or Google Cloud).
User Support & Helpdesk –
Provide Tier 1–3 technical support to employees, ensuring minimal downtime and
efficient issue resolution.
Security & Compliance –
Implement and monitor cybersecurity measures including firewalls, endpoint
protection (EDR), MFA, and regular patching.
SaaS Administration –
Manage internal tools and platforms such as Azure and Microsoft 365.
Onboarding & Offboarding –
Handle employee lifecycle activities including laptop provisioning
(Mac/Windows), account setup, and asset recovery.
Asset Management –
Track hardware/software inventory and manage vendor relationships for
procurement and licensing.
System Monitoring & Maintenance –
Ensure uptime, performance monitoring, and proactive issue resolution across
systems.
Compliance & Governance Adherence –
Ensure IT practices align with internal policies, security standards, and
compliance requirements.
Company Culture & Professional Growth –
Promote collaboration, continuous learning, and adherence to organizational
values.
Requirements
Education
Bachelor’s degree in Information Technology, Computer
Science, or a related field
Certifications (Preferred)
CompTIA Network+/Security+, AWS Certified Cloud
Practitioner, CCNA, or equivalent AZ-104.
Required Professional Experience
3+ years of experience in IT Support or Systems
Administration
Technical/Computer Skills
Operating Systems: Expertise in macOS and Windows 10/11 (Linux is a plus)
Networking: Strong understanding
of TCP/IP, DNS, DHCP, VLANs
MDM Tools: Experience with
Intune, AirWatch, or similar tools
Tools & Applications: Microsoft 365 security stack, Azure administration, endpoint security tools
Automation (Preferred): Basic scripting knowledge (Python, Bash, PowerShell)
Professional Competencies
Understanding of IT infrastructure management, system
administration, and security best practices. Ability to manage end-to-end IT
operations in a fast-paced environment.
Preferred Work Exposure
Experience working in small-to-medium business (SMB)
environments with end-to-end IT ownership
Behaviour and Social Competencies
Ability to take operational and tactical decisions
Strong problem-solving and troubleshooting skills
Adaptability to new technologies and environments
Strong communication skills (verbal and written)
Cross-functional collaboration and stakeholder management
Ownership and accountability for IT operations
Ethics & Compliance
This role requires a high level of integrity and
adherence to security and compliance standards. The candidate is expected to
ensure data protection, follow IT governance policies, and proactively report
risks or gaps in systems and processes.