About the role
We are looking for enthusiastic and technically
skilled Technical Support Executive to join our team. The ideal
candidate should possess basic technical knowledge, a
willingness to learn, and the ability to travel to customers
sites for product installation, troubleshooting, and technical
support.
Key
Responsibilities:
- Install, configure, and commission company
products at customer locations.
- Provide on-site and remote technical support
to customers.
- Diagnose and troubleshoot hardware and basic
software issues.
- Perform preventive maintenance and routine
system checks.
- Assist customers with product demonstrations
and usage guidance.
- Coordinate with the technical team for issue
resolution.
- Maintain installation reports, service
records, and documentation.
- Ensure timely resolution of customer technical
issues.
- Travel to customer locations as required for
installation and support activities.
Requirements
- Good troubleshooting and problem-solving
skills.
- Basic understanding of installation and
maintenance procedures.
- Strong communication and interpersonal
skills.
- Willingness to learn new technologies.
- Ability to work independently as well as in a
team.
- Diploma or ITI in Electrical, Electronics,
Information Technology, Computer Hardware, Networking, or a
related technical discipline.
- Freshers are encouraged to apply.
- Immediate joiners will be given
preference.
- Must be willing to travel to customer sites
for installation and technical support.