About the role
- Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
- Diagnose, troubleshoot, and resolve application, device, and system-related issues.
- Monitor system alerts and proactively identify potential issues.
- Coordinate with development, DevOps, and QA teams for complex issue resolution.
- Maintain accurate documentation of issues, solutions, and troubleshooting steps.
- Assist clients with application usage, configurations, and best practices.
- Ensure adherence to SLAs and timely communication with clients.
- Perform basic database checks and validations as required.
- Support application updates, patches, and deployments when needed.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field.
- 0–3 years of experience in a technical support or application support role.
- Strong understanding of software applications, databases, and basic networking.
- Experience with ticketing tools and customer support workflows.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in shifts and handle international clients (if applicable).
Preferred Skills (Good to Have)
- Experience with GPS tracking, IoT platforms, or fleet management systems.
- Knowledge of SQL commands and REST APIs.
- Exposure to cloud platforms (AWS).
- Experience working in a SaaS or B2B environment.
Key Competencies
- Customer-centric mindset
- Attention to detail
- Time management and prioritization
- Team collaboration
- Ability to work under pressure
Preferred Candidate Profile
- Male candidate preferred due to shift requirements and operational needs.
- Prior experience in International Technical Support is an added advantage.