About the role
Responsibilities:
- Troubleshooting and Issue Resolution: Diagnose and resolve hardware, software, and network issues through remote and on-site support.
- User Support and Training: Assist employees and clients with technical queries, software installations, and system configurations.
- System Maintenance and Updates: Ensure regular system updates, patches, and security fixes to maintain system integrity.
- Network and Connectivity Support: Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
- Ticket Management and Documentation: Log, track, and resolve issues through a helpdesk system to ensure timely resolution.
- Hardware and Peripheral Support: Install, configure, and maintain printers, scanners, and other IT peripherals.
- Security and Data Protection: Ensure adherence to IT security policies, managing access controls and data backup solutions.