About the role
Key Responsibilities:
- Make outbound calls to prospective students and parents.
- Explain course details and guide them through the admission process.
- Follow up on leads from marketing campaigns, walk-ins, and referrals.
- Maintain call logs, lead trackers, and follow-up reports.
- Coordinate with the field marketing team and schedule appointments.
- Work toward monthly admission targets.
- Ensure a positive customer experience on every call.
Requirements
- Excellent communication skills in Tamil, Telugu, and English.
- Strong convincing and negotiation skills.
- Good telephone etiquette and patience.
- Basic computer knowledge (Excel, CRM updates, WhatsApp communication).
- Prior experience in tele calling, academic counseling, or customer support preferred.