About the role
- Advise present or prospective customers by answering incoming calls on a rotating basis
- Operate telephone equipment, automatic dialing systems, and other telecommunications technologies
- Influence the customers to buy or retain product or service by following a prepared script to give product reference information
- Document transactions by completing forms and record logs
- Maintain database by entering, verifying, and backing up data
- Keep equipment operational by following manufacturer's instructions and established procedures
- Notify the team leader of needed repairs