About the role
- Advise present or prospective customers by answering incoming calls on a rotating basis
- Operate telephone equipment, automatic dialing systems, and other telecommunications technologies
- Influence customers to buy or retain product or service by following a prepared script to give product reference information
- Document transactions by completing forms and record logs
- Maintain database by entering, verifying, and backing up data
- Keep equipment operational by following manufacturer's instructions and established procedures
- Notify team leader of needed repairs
- Maintain operations by following policies and procedures; reporting needed changes
- Maintain quality service by following organization standards
- Maintain technical knowledge by attending educational workshops; reviewing publications
- Contribute to team effort by accomplishing related results as needed
Requirements
- Fluent in Telugu and Basic English
- Should be able to work with a team
- Good at Computers