About the role
- Manage assigned leads and initiate customer contact as per the daily sales plan.
- Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.
- Prepare customized travel packages using suitable existing packages or creating new packages when required.
- Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.
- Share quotations with customers through email and WhatsApp and explain the package details clearly.
- Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.
- Handle customer requests related to package changes, fare conditions, availability, and approved discounts.
- Confirm booking requirements and collect the required customer documents and booking information.
- Generate and share payment links and guide customers through the payment process.
- Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.
- Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.
- Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.
Performance will be measured based on:
- Lead Follow-Up: Timely follow-up of assigned leads and customer inquiries.
- Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings.
- Quotation Accuracy: Accuracy of itinerary, hotel, flight, price, and inclusion details.
- Response Time: Timely response to customer inquiries, changes, and follow-ups.
- CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information.
- Booking Accuracy: Correct entry of customer, document, payment, and booking details.
- Customer Service: Clear communication and smooth handling of customer requirements and concerns.