About the role
The Tele Executive will be responsible for engaging with potential and existing customers, understanding their requirements, and guiding them through the process of selecting and purchasing lab-grown diamond jewelry. The role demands excellent communication skills, product understanding, and a customer-first approach.
The core responsibilities for the job include the following:
Customer Interaction:
- Make outbound calls to leads generated through marketing, website inquiries, walk-ins, and social platforms.
- Handle inbound queries and provide product information clearly and confidently.
- Understand customer preferences, budgets, and purchase intent.
- Convert leads into store visits or direct purchases.
Sales Support:
- Educate customers about lab-grown diamonds, including quality, certifications, pricing, and sustainability advantages.
- Share product catalogs, videos, references, and pricing details as required.
- Coordinate with the retail/store team to schedule appointments and follow-ups.
- Maintain high conversion ratios through consistent communication and follow-up.
Customer Experience:
- Build trust and rapport through polite, professional communication.
- Address customer concerns, objections, and queries effectively.
- Ensure customers receive a seamless, end-to-end experience from inquiry to purchase.